Apakura Consults: Kaitiakitanga Supervision Policy

He kaupapa whakapūmau (our commitment)

At Apakura Consults, we value whanaungatanga (relationship-building), manaakitanga (respect and empathy), and tika (integrity and fairness).

This policy aims to maintain a professional, respectful, and supportive supervision environment. By embracing kaitiakitanga principles, we foster meaningful relationships and growth.

Kaitiakitanga Principles

  • Whanaungatanga (relationship-building)

  • Manaakitanga (respect and empathy)

  • Tika (integrity and fairness)

  • Whakapono (accountability and responsibility)

Scheduling and Notification

  1. Whakaae (Confirmation): Clients confirm supervision sessions via email invite.

  1. Pānui (notification requirements):

    • 2 hours' notice for cancellations/rescheduling via email (rosengareta@hotmail.com) or phone (022 0422790).

    • Failure to notify may result in a session fee charge.

No-Show Definition

A "no-show" occurs when a client fails to attend a scheduled supervision session without prior notification.

Procedure

  1. Tīmata (Commencement): Apakura Consults waits 10 minutes before considering the session cancelled.

  2. Whakapā (Rescheduling): Clients will be contacted via email.

Whakatau (Resolution)

In cases of recurring no-shows, we will:

  1. Discuss concerns with the client.

  2. Review and adjust the supervision agreement.

  3. Consider termination of services.

 Late Cancellation

  • Clients will be charged the session fee.

Ngā Whakaritenga (Exceptions)

  • Emergencies (e.g., serious illness, family emergency)

  • Unforeseen circumstances (e.g., natural disaster, unexpected travel/work-related incidents)

Whakawhiti Kōrero (Communication)

  • Clients receive a copy of this policy upon commencement.

  • Email reminders sent before each session (for those who request reminders).

Whakareri (Review and Revision)

  • Policy reviewed 3-6-12 monthly and/or revised as necessary.

Whakapūmau (Commitment)

Apakura Consults remains committed to providing a safe, supportive, and professionally guided supervision environment.

Acknowledgement:
By participating in online sessions, participants acknowledge they have read, understood, and will comply with this policy.

Signature: ______________________________________
Date: __________________________________________

Ngā mihi mahana (warm thanks)

 

Technical Issues Policy: Supporting Connection and Collaboration

Kia ora,

At Apakura Consults, we value our relationships and connections. This policy aims to ensure our online sessions run smoothly, and we can address technical issues with empathy and understanding.

Purpose:
To provide a clear framework for handling technical issues during online sessions, maintaining our commitment to manaakitanga (respect) and aroha (compassion).

**Guiding Principles:"

  • Whakapapa (connection): We prioritise building and maintaining strong relationships.

  • Manaakitanga (respect): We respect each other's time and technical challenges.

  • Aroha (compassion): We approach technical issues with empathy and understanding.

Procedures:

  1. Pre-Session Preparation:

    • Test internet connection, audio, and video before the session.

    • Ensure necessary software and hardware are up to date.

  2. Technical Issues During Session:

    • Notify the session host immediately (within 10 minutes) via email or phone.

    • Provide brief description of the issue.

  3. Session Host Response:

    • Attempt to assist with resolving the issue.

    • If unresolved, offer alternative arrangements

      • Reschedule the session.

      • Conduct the session via phone call.

      • Provide a written report based on the client's supervision preparation template submission.

Written Report Option:

In the event of technical issues preventing an online session, a written report can be provided. This report will:

  • Be based on the client's completed supervision preparation template.

  • Include reflective insights and recommendations from the session host.

  • Be delivered to the client within 24-48 hours.

  • Serve as a supplement to, not replacement for, future online sessions.

**Non-Compliance Consequences:"

  • First instance: Gentle reminder of this policy via email.

  • Second instance: Brief discussion with session leader/host to identify solutions.

  • Third instance: Review of suitability for online sessions; potential adjustment to session format.

Communication Protocols:
Designated contact methods for technical issues:

  • Email: [insert email]

  • Phone: [insert phone number]

Review and Revision:
This policy will be reviewed and revised as necessary to ensure effectiveness and alignment with our values.

Acknowledgement:
By participating in online sessions, participants acknowledge they have read, understood, and will comply with this policy.

 

Apakura Consults Conflict of Interest Policy

Application:
This policy applies to all Apakura Consults employees, contractors, volunteers, and affiliated professionals providing services to clients.

Background:
Apakura Consults is committed to maintaining the highest standards of integrity, objectivity, and professionalism. This Conflict-of-Interest Policy ensures our services are delivered without undue influence or bias, prioritizing client well-being and confidentiality.

Purpose:
To identify, manage, and prevent conflicts of interest that may compromise Apakura Consults' objectivity, integrity, or decision-making.

Scope:
This policy covers all aspects of Apakura Consults' operations, including:

  1. Client services

  2. Business relationships

  3. Professional affiliations

  4. Research and training

Policy Principles:
Apakura Consults is guided by the following Kaupapa Māori principles:

  1. Tika (Integrity): We act with honesty, transparency, and ethical behavior.

  2. Pono (Authenticity): We are true to our values, words, and actions.

  3. Manaakitanga (Respect): We treat others with dignity, compassion, and empathy.

  4. Whanaungatanga (Relationships): We foster meaningful connections and partnerships.

  5. Kaitiakitanga (Stewardship): We care for and protect resources, people, and the environment.

  6. Tapu (Sacredness): We recognize the sacred nature of our work and clients' trust.

 Policy Statement:

  1. Apakura Consults is committed to avoiding conflicts of interest.

  2. Interested Persons must disclose potential conflicts.

  3. Conflicts will be managed to maintain objectivity and integrity.

Responsibilities:

  1. Director (Rose Herewini): Oversees policy implementation and reviews disclosures.

  2. Employees/Contractors/Volunteers: Disclose potential conflicts and comply with policy.

Definitions:

  1. Conflict of Interest: A situation where personal or professional interests, relationships, or affiliations may influence or compromise judgment, objectivity, or decision-making.

  2. Interested Person: Any individual with a potential conflict of interest.

Disclosures and Declarations:

Privacy and Confidentiality:

  1. All disclosures and declarations will be treated with confidentiality.

  2. Information will only be shared on a need-to-know basis.

  3. Apakura Consults complies with relevant privacy laws and regulations (e.g., Privacy Act 2020). Office of the Privacy Commissioner | Privacy Act 2020 and the Privacy Principles

Procedures:

Disclosure Requirements:

  1. Interested persons must disclose potential conflicts in writing.

Conflict Management

  1. Assess potential conflicts.

  2. Develop strategies to manage or eliminate conflicts.

  3. Document conflict management plans.

Reporting

  1. Report potential conflicts to the Director (Rose Herewini).

  2. Maintain records of conflicts and management plans.

Standards

  1. Maintain confidentiality.

  2. Avoid actions compromising objectivity or integrity.

  3. Comply with applicable laws and regulations.

Consequences of Non-Compliance

  1. Disciplinary action.

  2. Termination of employment or contract.

  3. Legal action (if applicable).

Review and Revision

  1. Review policy annually.

  2. Revise as needed.

Acknowledgement

By signing below, I acknowledge:

  1. Receipt of this Conflict-of-Interest Policy.

  2. Understanding of procedures and standards.

  3. Agreement to comply.

Signature:

Apakura Consults Director:

Date: ____________________________________________

Apakura Consults: Kaitiakitanga Supervision Policy

He kaupapa whakapūmau (our commitment)

At Apakura Consults, we value whanaungatanga (relationship-building), manaakitanga (respect and empathy), and tika (integrity and fairness).

This policy aims to maintain a professional, respectful, and supportive supervision environment. By embracing kaitiakitanga principles, we foster meaningful relationships and growth.

Kaitiakitanga Principles

  • Whanaungatanga (relationship-building)

  • Manaakitanga (respect and empathy)

  • Tika (integrity and fairness)

  • Whakapono (accountability and responsibility)

Scheduling and Notification

  1. Whakaae (Confirmation): Clients confirm supervision sessions via email invite.

  1. Pānui (notification requirements):

    • 2 hours' notice for cancellations/rescheduling via email (rosengareta@hotmail.com) or phone (022 0422790).

    • Failure to notify may result in a session fee charge.

No-Show Definition

A "no-show" occurs when a client fails to attend a scheduled supervision session without prior notification.

Procedure

  1. Tīmata (Commencement): Apakura Consults waits 10 minutes before considering the session cancelled.

  2. Whakapā (Rescheduling): Clients will be contacted via email.

Whakatau (Resolution)

In cases of recurring no-shows, we will:

  1. Discuss concerns with the client.

  2. Review and adjust the supervision agreement.

  3. Consider termination of services.

 Late Cancellation

  • Clients will be charged the session fee.

Ngā Whakaritenga (Exceptions)

  • Emergencies (e.g., serious illness, family emergency)

  • Unforeseen circumstances (e.g., natural disaster, unexpected travel/work-related incidents)

Whakawhiti Kōrero (Communication)

  • Clients receive a copy of this policy upon commencement.

  • Email reminders sent before each session (for those who request reminders).

Whakareri (Review and Revision)

  • Policy reviewed 3-6-12 monthly and/or revised as necessary.

Whakapūmau (Commitment)

Apakura Consults remains committed to providing a safe, supportive, and professionally guided supervision environment.

Acknowledgement:
By participating in online sessions, participants acknowledge they have read, understood, and will comply with this policy.

Signature: ______________________________________
Date: __________________________________________

Ngā mihi mahana (warm thanks)

 

 Late Payment and Session Cancellation Policy

Purpose

This policy outlines the terms and conditions for late payments and session cancellations for supervision services.

Scope

This policy applies to all supervisees and their organisations who have contracted with Apakura Consults for supervision services.

Late Payment Fee

  • A late payment fee of 2% will be applied to outstanding balances not paid within 30 days of the invoice date.

  • The late payment fee will be added to the outstanding balance and will be due for payment immediately.

Additional Session Fee

  • If a supervisee or their organisation requests an additional session within the same month, they will be required to pay the full session fee for that additional session.

  • The additional session fee will be invoiced separately and will be due for payment within the same month.

Planned Leave and Session Rescheduling

  • Supervisees are required to provide at least 4 weeks' notice of planned leave or scheduled absences.

  • Supervisees must reschedule sessions around planned leave to ensure that the monthly session commitment is met.

  • Failure to reschedule sessions will result in the organisation being invoiced for the full session fee.

Dispute Resolution

  • Any disputes or concerns regarding this policy should be addressed to Rose Herewini in writing via email.

Review and Revision

  • This policy will be reviewed and revised as necessary.

  • Changes to this policy will be communicated to supervisees and their organisations in writing.

Approved by: Rose Herewini (Apakura Consults Ltd)

Signature: R Herewini

Date: 28th March 2025

Apakura Consults Conflict of Interest Policy

Application:
This policy applies to all Apakura Consults employees, contractors, volunteers, and affiliated professionals providing services to clients.

Background:
Apakura Consults is committed to maintaining the highest standards of integrity, objectivity, and professionalism. This Conflict-of-Interest Policy ensures our services are delivered without undue influence or bias, prioritizing client well-being and confidentiality.

Purpose:
To identify, manage, and prevent conflicts of interest that may compromise Apakura Consults' objectivity, integrity, or decision-making.

Scope:
This policy covers all aspects of Apakura Consults' operations, including:

  1. Client services

  2. Business relationships

  3. Professional affiliations

  4. Research and training

Policy Principles:
Apakura Consults is guided by the following Kaupapa Māori principles:

  1. Tika (Integrity): We act with honesty, transparency, and ethical behavior.

  2. Pono (Authenticity): We are true to our values, words, and actions.

  3. Manaakitanga (Respect): We treat others with dignity, compassion, and empathy.

  4. Whanaungatanga (Relationships): We foster meaningful connections and partnerships.

  5. Kaitiakitanga (Stewardship): We care for and protect resources, people, and the environment.

  6. Tapu (Sacredness): We recognize the sacred nature of our work and clients' trust.

 Policy Statement:

  1. Apakura Consults is committed to avoiding conflicts of interest.

  2. Interested Persons must disclose potential conflicts.

  3. Conflicts will be managed to maintain objectivity and integrity.

Responsibilities:

  1. Director (Rose Herewini): Oversees policy implementation and reviews disclosures.

  2. Employees/Contractors/Volunteers: Disclose potential conflicts and comply with policy.

Definitions:

  1. Conflict of Interest: A situation where personal or professional interests, relationships, or affiliations may influence or compromise judgment, objectivity, or decision-making.

  2. Interested Person: Any individual with a potential conflict of interest.

Disclosures and Declarations:

Privacy and Confidentiality:

  1. All disclosures and declarations will be treated with confidentiality.

  2. Information will only be shared on a need-to-know basis.

  3. Apakura Consults complies with relevant privacy laws and regulations (e.g., Privacy Act 2020). Office of the Privacy Commissioner | Privacy Act 2020 and the Privacy Principles

Procedures:

Disclosure Requirements:

  1. Interested persons must disclose potential conflicts in writing.

Conflict Management

  1. Assess potential conflicts.

  2. Develop strategies to manage or eliminate conflicts.

  3. Document conflict management plans.

Reporting

  1. Report potential conflicts to the Director (Rose Herewini).

  2. Maintain records of conflicts and management plans.

Standards

  1. Maintain confidentiality.

  2. Avoid actions compromising objectivity or integrity.

  3. Comply with applicable laws and regulations.

Consequences of Non-Compliance

  1. Disciplinary action.

  2. Termination of employment or contract.

  3. Legal action (if applicable).

Review and Revision

  1. Review policy annually.

  2. Revise as needed.

Acknowledgement

By signing below, I acknowledge:

  1. Receipt of this Conflict-of-Interest Policy.

  2. Understanding of procedures and standards.

  3. Agreement to comply.

Signature:

Apakura Consults Director:

Date: ____________________________________________